Silver made by hand, worn every day.

Sterling silver rings, earrings and bracelets, finished in our own workshop and priced fairly.

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Home / Privacy note

A short, plain-language note about how Elle Silver Shop handles your information. Last updated October 2026.

What we collect: Your name, phone number, delivery address, city and any order notes. If you create an account, we also keep your email (if you add one) and a password. We cannot read your password. It is stored scrambled.
Why we use it: To deliver your order, confirm it with you on WhatsApp, run your account, and handle exchanges and refunds. We do not use your details for anything else.
Who sees it: Our team, and any delivery company we use, but only what is needed to deliver your order. We do not sell your information. Our website runs on Cloudflare, so your data is stored on their servers, which may be outside Egypt.
How long we keep it: We keep order records for as long as we need them for deliveries, exchanges, refunds and our accounts. Then we delete them or remove your name from them.
Your choices: You can order as a guest without an account. With an account, you can edit your details or delete your account from the account menu. You can also message us to see, correct or delete your information. We will only message you about your order unless you tell us you want to hear about other things.
Storage on your device: We save your cart and your login on your own device so the site works. We do not use advertising or tracking cookies. Fonts load from Google Fonts.

Home / Exchange and refunds

We want you to love your jewelry. Please read these terms before you order.

Time frame: You have 7 days from the day your order is delivered to request a return or exchange.
Condition: Pieces must be unworn and free of damage, and returned with all original boxes, labels and tags.
Refund method: Approved returns are refunded to the original form of payment, minus shipping fees, or issued as store credit.

Custom and personalized pieces: Engraved, monogrammed or custom-made silver pieces are final sale and cannot be returned.
Damaged or defective items: If a piece arrives broken or has a manufacturing defect, we will send a free replacement or give a full refund. Please report it immediately, within 24 hours of delivery.
Return shipping costs: Return shipping costs are deducted from your refund.
Sale and clearance items: Discounted and final-clearance pieces are not eligible for cash refunds. They may only be exchanged.